Return & Exchange policy


RETURN & EXCHANGE POLICY

Thank you for shopping with Indian Stree. To offer you the best prices and maintain high-quality standards, we follow a strict No-Return / Exchange-Only policy.

1. Eligibility for Return / Exchange

We ONLY accept Returns or Exchanges under the following two conditions:

  • Damaged Product: Item received is physically damaged or torn.

  • Wrong Item / Size Delivered: The product or size delivered does not match your original order invoice.

Note: We DO NOT accept returns/exchanges for personal preference, change of mind, or if you ordered the incorrect size yourself. Please refer to our Size Chart before purchasing.

2. Mandatory Unboxing Video (Strict Requirement)

To claim a return or exchange for damage or wrong product, an uncut and unedited unboxing video is mandatory.

  • The video must start before opening the outer shipping seal.

  • The shipping label (with Name & Address) must be clearly visible.

  • The damage or wrong item must be shown clearly without any pause/cuts in the video.

  • Claims without a continuous unboxing video will be automatically rejected.

3. Reporting Window

  • Any damage or wrong delivery issue must be reported within 24 to 48 hours of package delivery via email at support@indianstree.com.

  • Requests made after 48 hours will not be entertained.

4. Non-Returnable Items

  • Customized / Personalized products.

  • Sale, discounted, or clearance items.

  • Items damaged due to customer mishandling.

5. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

Important Note:
Please record a continuous unboxing video while opening your parcel. This is required for any return or damage claims. Thank you!

महत्वपूर्ण:  कृपया अपना पार्सल खोलते समय एक लगातार (बिना कटवाली ) अनबॉक्सिंग वीडियो रिकॉर्ड करें। किसी भी रिटर्न या
डैमेज क्लेम के लिए यह अनिवार्य है। धन्यवाद!

  • Sale items are not eligible for return.

  • Refunds are processed after product inspection.

For any queries, email us at support@indianstree.com