Return & Exchange policy


RETURN & EXCHANGE POLICY

Thank you for shopping with Indian Stree. To offer you the best prices and maintain high-quality standards, we follow a strict No-Return / Exchange-Only policy.

7-Day Return Window: Items must be unused, unwashed, with all original tags and packaging intact.

We ONLY accept Returns or Exchanges under the following two conditions:

1. Mandatory Unboxing Video: A clear, unedited package opening video starting from the sealed box/polybag is strictly required for any return or exchange claims.

Important Note:
Please record a continuous unboxing video while opening your parcel. This is required for any return or damage claims. Thank you!

महत्वपूर्ण:  कृपया अपना पार्सल खोलते समय एक लगातार (बिना कटवाली ) अनबॉक्सिंग वीडियो रिकॉर्ड करें। किसी भी रिटर्न या
डैमेज क्लेम के लिए यह अनिवार्य है। धन्यवाद!

2. Wrong Size or Damaged Items: If you receive a wrong size, defective, or damaged product, we will exchange it for free.

Change of Mind / Voluntary Returns: If you request a return or refund without defect/wrong item delivered, the return shipping & processing fee will be borne by the customer.

Refund Processing: Approved refunds will be credited to your original payment method within 5–7 business days after inspection.

Note: We DO NOT accept returns/exchanges for personal preference, change of mind, or if you ordered the incorrect size yourself. Please refer to our Size Chart before purchasing.

3. Reporting Window

  • Any damage or wrong delivery issue must be reported within 24 to 48 hours of package delivery via email at support@indianstree.com.

  • Requests made after 48 hours will not be entertained.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Sale items are not eligible for return.

  • Refunds are processed after product inspection.

For any queries, email us at support@indianstree.com