Return & Exchange policy

Thank you for shopping with Indian Stree. We strive to ensure you are delighted with your purchase.

We Accept Only Wrong Size and Product and Damage Product.

Not Accept Size Related Issue

1. Returns Policy (7-Day Window)

You may request a return within 7 days of delivery, provided the item is:

  • Unused and in its original condition.

  • Retaining all original tags and packaging.

  • Accompanied by proof of purchase or order confirmation.

2. Mandatory Opening Video

To process any claim for a return or exchange, a clear opening video of the package is mandatory. The video must:

  • Start before you open the package.

  • Clearly show the package label and seal.

  • Show the damage or issue clearly, with no cuts or edits.

  • Claims without a valid opening video will not be accepted.

3. Damaged or Incorrect Items

If you receive a defective or incorrect item, please notify us within 48 hours of delivery. Contact our support team with your order number and the mandatory opening video.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or discounted items.

  • Gift cards.

  • Customized or personalized products.

  • Items damaged due to misuse or mishandling.

5. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

6. Exchanges & Shipping

  • Exchanges: We only replace items if they are defective, damaged, or the incorrect size/product was delivered.

  • Shipping Costs: Return shipping charges are the customer's responsibility, unless the item received was damaged or incorrect.

 

Important Note:
Please record a continuous unboxing video while opening your parcel. This is required for any return or damage claims. Thank you!

महत्वपूर्ण:  कृपया अपना पार्सल खोलते समय एक लगातार (बिना कटवाली ) अनबॉक्सिंग वीडियो रिकॉर्ड करें। किसी भी रिटर्न या
डैमेज क्लेम के लिए यह अनिवार्य है। धन्यवाद!

  • Sale items are not eligible for return.

  • Refunds are processed after product inspection.

For any queries, email us at support@indianstree.com